Cancellation and Refund Policy

Effective Date: 19/09/2024
Last Updated: 19/09/2024

At InnateFirst.com, we aim to provide a seamless shopping experience. However, if you need to cancel or return your order, please review the following terms:

1. Order Cancellation

• Before Dispatch: Orders can be canceled before they are dispatched. To cancel an order, please contact our customer support team at [Insert Email/Phone Number] with your order details as soon as possible. Once the order is dispatched, it cannot be canceled.
• After Dispatch: Orders that have already been shipped or delivered cannot be canceled. In such cases, you may initiate a return after receiving the product, following the guidelines in our Return Policy.

2. Return Policy

• Eligibility: You can request a return within [Insert Days] of receiving the product. To be eligible for a return:
  • The product must be unused, unaltered, and in its original packaging.
  • The product must be in the same condition as when you received it.
  • The original receipt or proof of purchase must be included.
• Non-Returnable Items: Certain items, such as perishable goods, opened food products, or items that have been tampered with, are not eligible for return due to health and safety concerns.
• Return Process:
  1. Contact our customer support at [Insert Email/Phone Number] with your order details and reason for return.
  2. Once your return request is approved, we will provide instructions on how to return the item.
  3. You are responsible for shipping the returned product back to us, unless the return is due to a mistake on our part (e.g., incorrect or defective item).

3. Refund Policy

• Refund Process: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within [Insert Days] and will be credited to your original method of payment.
• Refund Timeline: Depending on your payment method and bank processing times, refunds may take [Insert Days] to reflect in your account.
• Partial Refunds: In cases where the returned product is not in its original condition, damaged, or missing parts for reasons not due to our error, only partial refunds may be granted.

4. Replacement or Exchange

We do not offer direct exchanges. If you wish to replace a product, you must return the original item as per our return policy and place a new order for the replacement item.

5. Shipping Costs for Returns

• If the return is due to an error on our part (e.g., incorrect or damaged product), we will cover the return shipping costs.
• For other returns, the customer is responsible for the shipping costs involved in sending the item back.

6. Contact Information

For any issues related to cancellations, returns, or refunds, please contact us at:

• Email: care@innatefirst.com
• Phone: +91-9148290128
• Address: #20, 12^th Cross, Near Venkatappa Garden, Bhattarahalli Main Road, Bengaluru- 560036