Effective Date: 19/09/2024
Last Updated: 19/09/2024

Welcome to InnateFirst.com (“we,” “our,” “us”). By accessing and using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before using our services.

1. General Information

• Website Owner: InnateFirst is a registered business operating in Bengaluru, Karnataka, India.
• Eligibility: You must be at least 18 years old to make purchases on this website. By using the website, you represent that you meet this age requirement.
• Acceptance: By accessing or purchasing products from our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

2. Products and Services

• Product Information: We strive to ensure that the information about our products, including descriptions, prices, and availability, is accurate. However, we do not guarantee the absolute accuracy of the information and reserve the right to correct any errors or omissions.
• Pricing: All prices listed on our website are in Indian Rupees (INR). We reserve the right to change prices, modify discounts, and offer promotions at any time without prior notice.
• Availability: Product availability is subject to change. If an item you have ordered is out of stock, we will notify you and may offer an alternative product or a full refund.

3. Orders and Payments

• Order Placement: By placing an order on our website, you agree to provide current, complete, and accurate information for all purchases.
• Payment Methods: We accept payments via [Credit/Debit Cards, Net Banking, UPI, Wallets, etc.]. All transactions are securely processed.
• Order Confirmation: Once your order is placed, you will receive a confirmation email. We reserve the right to cancel or refuse any order for any reason, including suspicion of fraud or inaccuracies in product information or pricing.
• Shipping: We ship products across India. Shipping charges and delivery times vary based on location. Any delays caused by courier companies or unforeseen circumstances are not our responsibility.

4. Cancellation and Returns

• Cancellation: Orders can be canceled only before they are dispatched. Once dispatched, orders cannot be canceled.
• Return Policy: We offer a return window of [Insert Days] from the date of delivery. To be eligible for a return, the product must be unused, in its original packaging, and accompanied by the original receipt.
• Refunds: Once we receive and inspect the returned product, we will notify you of the refund status. If approved, refunds will be processed within [Insert Days] to the original method of payment.
• Non-Returnable Items: Certain perishable products or opened food items may not be eligible for returns due to health and safety reasons.

5. Intellectual Property

• Ownership: All content, including text, images, logos, and product descriptions on InnateFirst.com, are the property of InnateFirst or its licensors. Unauthorized use, copying, or distribution of any material from the website is strictly prohibited.
• Trademarks: The name “InnateFirst” and associated trademarks, logos, and slogans are the exclusive property of InnateFirst and may not be used without prior written permission.

6. Limitation of Liability

• No Warranties: While we strive to ensure the highest quality of products, we do not make any specific guarantees or warranties regarding the accuracy, reliability, or completeness of the products or services offered on our site.
• Liability: To the fullest extent permitted by law, InnateFirst shall not be liable for any direct, indirect, incidental, or consequential damages that arise from the use of, or inability to use, our website, products, or services.
• Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the content or policies of these external websites.

7. User Conduct

By using InnateFirst.com, you agree to:

• Not use the website for any unlawful purpose.
• Not post or transmit any false, misleading, defamatory, or harmful content.
• Not engage in any behavior that may harm our website’s functionality or the experience of other users.

8. Privacy Policy

Your use of the website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review it to understand our practices.

9. Modifications to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and your continued use of the website constitutes acceptance of the updated terms.

10. Governing Law

These Terms and Conditions are governed by the laws of India, and any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.

11. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us:

• Email: care@innatefirst.com
• Phone: +91-9148290128
• Address: #20, 12^th Cross, Near Venkatappa Garden, Bhattarahalli Main Road, Bengaluru- 560036